Click My Account in the top right corner to access the Login page. Sign in OR click Create Profile to set up a new account.

Once logged in, click Shop Online to select your order method, delivery or pick up. To change the order method, select “Change Online Grocery Store”.

Delivery locations are determined by the postal code of the delivery address. Not all Thrifty Foods locations offer delivery and pick up.

Reserve your timeslot by selecting the day and hour from the drop-down options and click “Save and Start Shopping”.

Add items to your cart by clicking on the Add to Cart button. You can submit your order once you (once you have reached the minimum order amount of $50.00 (excluding taxes and fees) by clicking on the Cart and then clicking the “Checkout” button.

Complete the following steps to submit your order.

1. If you have already selected your location and reserved a timeslot you will be directed to the Payment Page. If not, you will be required to complete the steps on the “Order Method” page and/or the “Store & Schedule” page.
   1. Select the payment type you wish to use (Online or Upon receipt). The billing address for online payments must match the address on the credit card used.
2. Review your order carefully and click “Pay & Place your order” or “Place your order”.
3. Enter the required credit card information (if applicable) and click “Pay Now”
4. Once your order has been placed successfully, a page with your order confirmation information will be displayed. You will also receive an order confirmation email.

Once you log on and choose your time slot, your time slot will be held for up to 60 minutes*. You will receive a warning message 15 minutes before your time slot will expire and if there is enough time to renew your time slot, you will be given an opportunity to extend it up to an hour.

*You must log on before your time slot will be reserved. For same day orders, please special take note of the displayed time allowance for your reservation as it may not be the full 60 minutes. The website considers the timelines required by the store to shop and prepare your order in order to have it to you the same day.

Click here to watch our tutorial video.

The following stores offer same day pickup or delivery for orders placed before 10:00am (subject to availability):

• Courtenay - Crown Isle
• Mill Bay
• Nanaimo - Longwood
• Surrey - Morgan Crossing
• Victoria - Admirals Walk
• Victoria - Central Saanich
• Victoria - Cloverdale
• Victoria - Colwood (including Sooke delivery service)
• Victoria - James Bay
• Victoria - Quadra
• Victoria - Tuscany

Note: Same day delivery orders have an additional $2.00 fee applied

Yes, you can place next day orders, or depending on our flyer sale dates, up to 8 days before your desired Delivery or Pickup date. Some restrictions apply. *

*Restrictions apply based on our flyer sale dates. Our flyer sale dates are Thursday to Wednesday each week. In our Online Grocery Shopping section of our website, our in-flyer sale items for the next flyer sale dates are posted on Tuesday before the sale period begins on Thursday. Therefore, the farthest in advance you could order is 8 days in advance if you ordered on a Tuesday, but if you shop online on a Monday, the farthest in advance you could place an order would be 2 days out.

Yes, you can order for someone else if you pay online. Simply enter the person's name and address in the delivery address fields and pay for the order with your credit card.

Please make sure that you enter the address connected to the credit card you use as your billing address.

The recipient must be home to receive the order as we cannot leave groceries unattended.

Yes! When you review your detailed Shopping Cart (Click on Cart or the shopping cart icon"), you can include comments or special instructions for each product, such as for avocados "ready to eat today" or for bananas "slightly green".

Click on any product that says, "Free product with purchase" to view additional details and products included in the offer. To purchase Buy 1, Get 1 products, add multiples of two to your cart. The second item selected will show no charge in your shopping cart. It's that easy!

Click here to watch our tutorial video.

There are 3 ways you can return an incorrect item:

1. Contact our Customer Care Team by calling 1-866-948-0196 or by filling out the form in Contact Us . We will arrange to have your item refunded or corrected to your satisfaction. Our Customer Care Team is available Monday to Friday from 8am to 5pm and Saturday, Sunday and Holidays from 8am to 4pm.
2. For immediate changes please call your store directly. You can find your Thrifty Foods’ store phone number on your Order Confirmation Email or by visiting the Store Information section of our website.
3. Return your item to ANY Thrifty Foods where they will be happy to replace or refund your item.

Yes, you can; however, large quantities are not guaranteed. No more than 280 of each item can be added to your shopping cart.

Add your request for donation, including the dollar value, to your order notes before submitting your order. The cashier will add the donation to your order when it is processed on the day of delivery or pick up. The amount will be included on your receipt.

Add the UPC or PLU # to your order notes to take advantage of the promotion. The UPC is the series of numbers below the barcode. There are 12 digits in a UPC code which follow this sequence: 0 00000 00000 0. The UPC code can be found on the coupon or in the flyer.

Digital offers must be loaded to your Scene+ card. Visit www.MyGroceryOffers.ca or the Thrifty Foods App to load your offers.

Each store that offers delivery has specific delivery zone that they service. If your postal code is not within the delivery zone for a store, you will not have the option of choosing them.

If your postal code does not offer delivery, please contact Customer Care at 250-544-1234 or 1-866-948-0196 as it may be a new postal code that needs to be added to a current delivery area.

Customers requiring assistance due to mobility or other impairments may request the driver to place groceries in a specific area such as the kitchen.

Thank you, but our drivers do not accept tips. We would be happy to hear about your great service and pass it along. You can email our Customer Care team at info@thriftyfoods.com or phone 250-544-1234 or toll free at 1-866-948-0196.

Yes, we require someone to be home to receive the order. We will not leave groceries unattended.

If you will not be home during your selected delivery window, please contact our Customer Care team at 250-544-1234 or 1-866-948-0196 to make alternative arrangements.

For contactless delivery, your order must be paid prior to delivery. Our driver will be happy to leave the groceries at door once you have acknowledged you are home to receive them.

Please check in at the Customer Service desk when you arrive at the store, and they will retrieve your order for you.

Orders picked up at Curbside can call the number on the stall and our staff will bring the order to your vehicle. Orders must be paid prior to pick up.

• Campbell River
• Morgan Crossing
• Victoria – Colwood

Once your order is submitted it will be locked and you will not be able to adjust or make changes.

Contact our Customer Care Team at 250-544-1234 or toll-free at 1-866-948-0196 and we will do our best to make the adjustment for you before your order is completed.

1. Access your shopping list.
2. Beside each product on the left side, click on the square button to select the item. You call also use the “Select All” to add all items in the shopping list to your Cart.
3. Then click on the green “Add Selection” button and the item will appear in your Cart.

If you select ‘Allow Substitution’, your personal shopper will select a similar replacement for you if the originally requested item is not available. If you select ‘No Substitution’ and the item is not available, it will not be included in your order and you will not be charged for the item.

To assist your shopper in selecting the best products, you can add specific information into the comment section available on each item (example: green bananas).

The following items cannot be purchased for delivery: hot deli items, live seafood, Christmas trees or poinsettias, propane, helium balloons. Bottle returns, coupons, and reusable bags cannot be accepted at the time of delivery.